Last updated August 18, 2022
Welcome to The Boxed Gems! Here is a Summary of our
Terms of Service
Please read these Terms of Service (“Terms,”, “Terms of Service”) carefully before using the http://www.theboxedgems.com website (the “Service”) operated by The Boxed Gems Ltd.Co (“us”, “we”, or “our”).
Please read this Agreement (as defined below) carefully! It includes important information about your legal rights. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These terms apply to all visitors, users and others who access or use the Service. If you're using the Services for or on behalf of an organization, you're agreeing to this Agreement on behalf of that organization, and you represent and warrant that you can do so. If you don’t agree to all the terms in this Agreement, you may not use or access the Services.
We’ve tried to make this Agreement fair and straightforward, but feel free to contact us if you have any questions or suggestions.
U.S. AND INTERNATIONAL SHIPPING
Theboxedgems.com currently ships within the United States.
+FREE SHIPPING
Unless otherwise specified, offers of "free shipping" throughout the Boxed Gems website and across all social media accounts, refers to free shipping within the contiguous United States. U.S territories, Alaska, Hawaii and shipping destinations other than the United States are not entitled to free shipping.
+DISCLAIMER & wARRANTY
The Website and all of its contents are provided on an “as is” basis without warranties of any kind, either express or implied. You acknowledge, by your use of this Website, is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our Website, and that Boxed Gems shall not be liable for any damages of any kind including injuries associated with indirect or direct use of the products but not limited to bodily injuries, allergies, or COVID-19 related illnesses or any illnesses/Disease of any kind.
+FOOD ALLERGY DISCLAIMER
Food products that Boxed Gems provides are generally labeled with possible allergen-containing ingredients from the manufacturer. Any non-labeled food always has a risk of possible allergen contamination. All clients and their guests are encouraged to read the labels before consuming. Boxed Gems will not assume any liability for adverse reactions to food consumed including labeled and non-labeled food products.
+SUBSTITUTIONS
We source & purchase locally with large corporations and with Local small business owners and as a result, certain items can become unavailable on occasion without a lot of advanced notice. In the event an item is unavailable at the time of being ordered, we reserve the right to substitute an item of the same type, of equal or greater value, and as close to your original item as possible. If the item is especially unique and an appropriate substitution doesn’t exist, we’ll omit the item and issue a credit.
+PRODUCT PACKAGING
On occasion, manufacturers may update their product packaging and ingredient lists. As a result, actual product packaging may differ from what is displayed on theboxedgems.com. It is the responsibility of the client and guests of the client to always read labels, warnings, and directions before using or consuming a product. For most current and/or additional information about a product, please contact the manufacturer.
+PRODUCT IMAGES
Boxed Gems has made every effort to display as accurately as possible the images of its products that appear at the Site. We cannot guarantee that your computer monitor’s display of any product will be completely accurate. All Manufacturer brand names and logos are registered trademarks Of their Respective owners and are used for descriptive purposes only.
RETURN POLICY
All orders are final sale and non-refundable. If your order arrives and you’re not satisfied, please contact us within 48 hours of delivery and we will work with you to make sure you are completely satisfied!!
CANCEL ORDER
Request a cancellation within: 3 hours of purchase.
SHIPPING PROTOCOL
Our gift boxes are artisan in nature and proudly made to order! Once you place your order, allow 1-3 business days for production plus standard transit times per carrier between 3-7 days for delivery, not including the date your order was placed. (For example, if you place your order on a Monday, the latest your gift would ship out would be on Thursday.)
We process orders during business hours ( M - F 10am-10pm). Customers will be notified if products are back ordered or of any shipping delays. All items will ship from our Headquarters in Atlanta, GA
COVID SHIPPING DELAYS
Transit times can vary greatly due to the impact COVID has on supply chain. Therefore, we are NOT able to guarantee transit times. If your gift is time sensitive, please consider upgrading to rush shipping at checkout which may help speed things up! At this time, we do not issue refunds, offer discounts, or accept returns for gifts that experience transit delays as these delays are unfortunately completely out of our control.
DAMAGES
We must receive notification of damaged products within 48 hours of delivery. For products damaged during shipping, please keep all original packing material for courier inspection in order to file a claim with our shipper. We reserve the right to refuse any exchange that does not meet our requirements including signs of wear, visible use and damage not noted in the initial contact. We require an image of the damage to be emailed to us at info@theboxedgems.com for our review.
MARKETING
Boxed Gems, reserves the right to include a business card and/or insert card inside each welcome gift. We also reserve the right to publish finished products on any social media platform and industry blogs.
CHANGES TO PRICING & SERVICES
Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
INACCURACIES
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
CONTACT & SUBMISSIONS
We welcome your comments regarding theboxedgems.com Website. If, either voluntarily or at our request, you send certain specific submissions in the form of creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Please know that any comments, feedback, notes, messages, ideas, suggestions or other communications sent to theboxedgems.com or Boxed Gems (to include all social media platforms) shall be and remain the exclusive property of Boxed Gems. Additionally, all images and documents designed on and/or uploaded to our website shall be and remain the exclusive property of The Boxed Gems. Your submission of any such Comments and/or Documents shall constitute an assignment to Boxed Gems, of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments and/or Documents. Boxed Gems will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Boxed Gems, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Privacy
CONSENT
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific Order request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@theboxedgems.com
SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
COOKIE/TRACKING TECHNOLOGY
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
+SQUARESPACE
Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
+PAYMENT
If you choose a direct payment gateway to complete your purchase, then Squarespace stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Other payment options available to you : PayPal, AfterPay: Afterpay and Stripe's Terms and Conditions. ApplePay: Apple Pay Terms and Conditions.
Please see each companies privacy policy for further information about how the company uses and/or stores your information.
You represent and warrant that if you are making online payments that any credit card debit card and bank account information you supply is true, correct and complete. Charges incurred by you will be honored by your credit/debit card company or bank. You will pay the charges incurred by you in the amounts posted, including any applicable taxes and you are the person in whose name on the card was issued and you are authorized to make a purchase or other transactions with the relevant credit card information.
+AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
+PROHIBITED USES
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
+QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information-contact Us at info@theboxedgems.com or the Contact Us page on theboxedgems.com site.
+CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.